Expert Shopping Services
Ensuring your operation is providing the level of guest service you expect is important to you and your company’s success. Confirming that your employees are performing their jobs properly and abiding by the policies and procedures you've set out, and that they are in compliance with city, county and state ordinances and regulations are important for your success and peace of mind.
It can be extremely difficult to obtain a real look at your employees as they interact with guests. After all, employees are on their best behavior when the boss is around! What happens when you leave? Are the guests treated politely, and with enthusiasm and respect? Are some guests being ignored while others are being treated like rock stars? Do your employees receive their tips for good service or for bending the rules? How do your employees handle illicit activity?
In fact, it is unlikely that such activity doesn’t occur within your venue.
DJ Boss Associates provides the answers to these questions and more. Our shoppers visit your property as guests and get the real story. We specialize in the hotel casino resort environment including nightlife and pool venues. Our experienced shoppers interact with your employees to see how they perform in real time and in real situations.
DJ Boss is a Nevada licensed private investigator with over thirty years of gaming, casino security, surveillance, and compliance experience.
Our shopper’s expertise includes nightclub/pool security, surveillance, loss prevention in retail venues, and investigation of employee misconduct and fraud.
DJ Boss Associates has performed successful shops of a number of Las Vegas casino properties.
Our shopper will observe and evaluate your employees for:
Adherence to Policy and Procedure
Adherence to Regulatory Requirements
Handling of Intoxicated Guests
Compliance with Internal Controls
We provide a complete, professional, and comprehensive report of the results of our observations and experiences, and will testify on your behalf when needed.
Derk J Boss is the Principle Consultant for DJ Boss Associates. Derk is a casino security and surveillance expert with over thirty years of industry experience. He specializes in the detection and investigation of employee misconduct, theft, fraud and collusion with outside agents.
As a former Vice President in the fields of Security, Surveillance and Compliance, Derk is very familiar with the controls and regulatory concerns of gaming and retail operations, and the methods used by employees and outside agents to steal from them.
DJ Boss Associates provides consulting and training for casino security and surveillance departments to provide the tools and techniques necessary to operate proactively and increase their ability to detect cheating at gaming, advantage play, and internal theft and fraud.